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PROFILE SUMMARY

Senior ServiceNow Associate with 8.8 years experience in ServiceNow, JavaScript, Python, AWS, Azure, MID Server Architecture, Git, ITOM, CMDB.

PROFESSIONAL EXPERIENCE

Senior Associate ServiceNow

Client: American Financial Services Company | Dec  2021- Present
Responsibilities:
  • Implemented Cloud Discovery (AWS, Azure) in CMDB, ensuring data accuracy and ITSM leverage.
  • Conducted on-premises discovery, troubleshooting errors, and automated tag creation for VM instances, also managing HAM lifecycle. 
Environment: ServiceNoce,ITSM,CMDB, AWS,Azure, CI

Project Lead ServiceNow

Client: US Sports Marketing Company | Sep  2019- Nov 2021
Responsibilities:
  • Led ITOM initiatives, configuring Discovery Schedules, Cloud Discovery (Azure, VMware), and CMDB CI Reconciliation.
  • Enhanced functionality, developing catalog items, workflows, and integrating applications like Docusign.
Environment: ServiceNow, ITOM,CMDB, CI, Azure, VMware, ITSM, CSM Module, Incident Module

Servicenow Developer

Client: UK Publishing House Client | Feb  2017- Sep 2019
Responsibilities:
  • Engaged clients, developed Business Rules, UI Policies, and managed data policies in ServiceNow.
  • Led full project cycle, including customization migration, workflow creation, and client demos.
Environment: ServiceNow, ACL, AJAX, HTML, UI MACRO

Senior System Engineer

Client: Multiple Clients | Jan  2015- Feb 2017

Environment: Tivoli Workload Scheduler (TWS), ServiceNow

Jay Patel - Senior ServiceNow Associate with 8.8 years in ServiceNow.

Jay

Sr. ServiceNow Associate

Experience: 8 Years

TECHNICAL SKILLS

JavaScript Python HTML CSS ServiceNow IBM-TWS AWS ITOM Service Mapping Git CMDB ITIL Framework MS Windows Linux

EDUCATION

Bachelor of Engineering (Gujarat Technological University) - 2014

CERTIFICATIONS