Location : ,

Job Description


Oracle EBS SCM Functional Consultant

SCM - Inventory, OM, Pricing and Shipping

Position Overview:

This Position is for a Functional Support Professional, preferably with implementation background in Oracle eBiz SCM Applications.

Responsibilities include but not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex functional problems. The key skills put to use on a daily basis are - high level of functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Education & Experience:

BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.

5+ years relevant working experience


Functional Knowledge & Skills:

Must have good understanding of the following Oracle eBiz Supply Chain Management 12.2.10 capabilities.

We are looking for a functional person who has real-time hands-on functional/product experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:

1. Strong Supply Chain business processes knowledge and concepts.

2. Implementation/Support experience on EBS SCM Modules like Inventory, Order Management, Warehouse management and Cost Management

Candidate must have hands on experience  in the following 4 modules - EBS SCM Modules  Inventory, Order Management, Pricing and Shipping.

3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle EBS SCM.

4. Basic Technically skills in SQL, PLSQL, Java, OAF, Reports

5. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle SCM.

6. Strong problem solving skills.

7. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

8. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

9. Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

10. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

11. High flexibility so you remain agile in a fast changing business and organizational environment.

12. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

# Personal Attributes:

1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Team player

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses