Business Analyst

Location : ,

Job Description

Role-Business Analyst, Business Automation Platforms, Service Management and/or ServiceNow

NOTE- Onsite at 7055 S Kirkman Rd Orlando Florida 32819 United States

Preferred Qualifications            4-Year Degree or at least 5 years of relevant experience

Required Education                   Service Management and/or ServiceNow


Business Analysts act as key participants in the data collection, analysis and transformation process. Successful candidates will possess strong skills in statistical analysis, MS Excel and/or database processing. This is an on-site role. The company requires on-site workers to be fully vaccinated absent a legally required exemption approved by the vendor. Exceptions to the vendor vaccine requirement apply in states that have laws concerning employer vaccine mandates. Vendor must ensure that any unvaccinated workers follow applicable safety protocols when they are on-site. Specifically, for any of their workers who are not verified as fully vaccinated, it is the vendor's responsibility to ensure that at all times when performing services on-site at a U.S. Disney location or property, those individuals, at a minimum, will wear a disposable face mask certified by ASTM International with an ASTM Level 1 or higher rating (to be changed every day). If the individuals regularly work within three feet of others, the vendor must also implement a secondary mitigation measure such as a face shield or safety glasses. Please note that workers may only remove the face mask if the worker is alone in an office with the door shut, or the worker is six feet of distance from others and actively eating or drinking. Additional safety protocols may be required, as determined in the sole discretion of The Walt Disney Company or its affiliates. If requested, the vendor must inform its Disney contact of any safety protocols the vendor has implemented for any of its workers while on-site at a Disney location or property.

• Work with technology and end user communities to understand business processes and elicit, define, analyze and document requirements. Lead discussions and workshops mapping business requirements.
• Collaborate with functional and technical teams across Disney Technology to define, design and deliver robust integrated solutions that meet business needs, follow industry best practices, leverage standard application functionality, adhere to application design guidelines, strategies, best practices, knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks.
• Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, sustain high delivery quality and ultimately deliver the project successfully.
• Create deliverables according to the Software Development Lifecycle such as user stories, requirements documentation, functional and technical specifications, test cases, and system documentation.
• Create integrated test cases to cover business processes and system functions; collaborate with QA resources to execute tests; analyze and resolve defects.
• Collaborate with business partners throughout the development lifecycle to ensure solutions will meet business needs and deliver the desired benefits.
• Facilitate resolution of cross-team business issues.
• Collaborate with business partners on deployment including training, change management, and communications.
• Manage own work to deliver according to project schedules; be accountable for delivery.
• Apply project management standards and concepts; prepare work estimates and work schedules; create and update documentation including project plans, user stories and manage the sprint backlog.
• Support production systems; proactively work to analyze and resolve production problems in a timely manner. Assess and resolve end user service requests. Contribute to continuous improvement processes including identification of root cause and corrective actions.
• Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts. Research and represent industry best practices.