Title : Computer Systems Analyst (IT Business Analyst)
Duties and Responsibilities:
- Collaborate with stakeholders, including business users, IT teams, and management, to
gather and document detailed business and functional requirements.
- Conduct interviews, workshops, and surveys to understand business needs and processes.
- Analyze current business processes and workflows to identify areas for improvement or
automation.
- Develop process models, flowcharts, and diagrams to represent business processes visually.
- Translate business requirements into technical specifications for IT teams.
- Create detailed documentation, including Business Requirement Documents (BRDs),
Functional Specification Documents (FSDs), and Use Cases.
- Work with architects and developers to design IT solutions that meet business needs.
- Act as a liaison between business stakeholders and IT teams, ensuring clear
communication and understanding of requirements.
- Present findings, solutions, and project updates to stakeholders.
- Support project management activities, including defining project scope, timelines, and
deliverables.
- Assist in resource planning and risk management for IT projects.
- Develop test plans and test cases to ensure that the IT solution meets business
requirements.
- Coordinate and participate in User Acceptance Testing (UAT) with business users.
- Identify and document defects, and work with developers to resolve issues.
- Assist in the implementation of IT solutions by coordinating training sessions, creating
user manuals, and providing support to end-users.
- Manage change requests and ensure that changes are properly documented and
communicated.
- Analyze data to identify trends, generate insights, and support decision-making.
- Create reports, dashboards, and visualizations to present data in a meaningful way.
- Continuously evaluate business processes and IT systems to identify opportunities for
improvement.
- Stay updated with the latest industry trends, tools, and technologies.
- Ensure that IT solutions comply with relevant regulations, standards, and policies.
- Identify and mitigate potential risks associated with IT projects.
Minimum Qualifications:
- Exposure to tools like JIRA, TFS, DevOps, Confluence, or Trello for managing requirements and tasks.
- Technical business analyst experiences managing several projects simultaneously. Understanding of how databases work and basic querying skills, Webservices or API works and basic.
- Familiar with data analysis tools like SQL, Excel (advanced functions), or basic visualization tools (e.g., Power BI, Tableau).
- Proficiency in using Excel for data analysis, Word for documentation, and PowerPoint for
presentations.
- Familiarity with Agile methodologies through training or certification, such as
Certified Scrum Master (CSM).
- Experience in managing and execution of multiple related operational requests /
projects simultaneously
- Experience working in a matrixed environment.
- Certification in one of the following: Analyst, Computer Systems (Junior), Quality Assurance, Quality Analyst, Project Management, Information Technology
- Experience in Service Now is a plus.
- Knowledge of State Government policies and practices.
- Knowledge of Payment Portal implementation with FMIS Integration
Educational Requirement: Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline