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Business Analyst

Location : ,

Job Description

Title : Application Support Analyst

Responsibilities

Are you excited about playing a key role in keeping the organization competitive in the Big Data Space? Do you have a good working knowledge of Financial Reporting Data technologies & Cloud Services like Microsoft Azure?

Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?

We're looking for an IT support analyst to:

support data applications that will eventually migrate to the Azure Cloud Platform

ensure workflows, processes, tooling and applications meet the highest production quality standards

contribute ITIL production expertise to the onboarding of existing and new IT products and services

define workarounds for known errors and initiate process improvements

assist in planning BCP, patching and other infrastructure related projects

contribute to automating manual processes

get involved in problem management to identify root causes and ensure issues don't reoccur

maintain a knowledge database.

 

Skills

Must have

 

2-3 years hands-on experience with UNIX, SQL and MS Office products

experience with monitoring solutions, preferably Big Panda, AppDynamics and /or Splunk

experience with cloud solutions, Azure Cloud knowledge is highly desirable

proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys

ability to solve complex issues, good at problem statement analysis and solution design thinking

track record of building good relationships with IT stakeholders and business partners

a solid working knowledge of ITIL

good communication and excellent command of both written and spoken English

 

Nice to have

 

a Bachelor's degree in Computer Science or related field

experience with Business Intelligence Software (like MicroStrategy, PowerBI. etc.) is a plus

use of or knowledge of automation tools like Automation Anywhere or IP center a plus