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Business Analyst

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Job Description

Business Analyst
Woburn, MA – 5 days a week

  • Candidates need to have strong/recent commercial lending banking experience, UAT testing experience, and incredible communication skills
  • Salesforce or Ncino experience is nice to have
  • Ideally looking for someone who doesn’t need sponsorship now or in the future and could convert to an FTE after 6 months, but please still send candidates with any work authorization if they just want to be LONG-TERM contractors
  • Looking for someone local to Woburn who can go onsite every day (this schedule could become 3 days onsite in the future)

 

Role Expectations:

  • The business initiates processes with minimal information (e.g., "I need this…"), so the BA must be a strong interviewer who can ask the right questions to fully understand business needs, not just agree with the request.
  • The BA will work closely with developers, assist with QA, and support UAT, including developing test cases and explaining processes to the development team for production.
  • Even without direct nCino experience, the candidate should assist with software upgrades and testing.

 

Required Experience:

  • Strong experience in commercial banking/lending or nCino is essential. The terminology and concepts in commercial banking/lending systems are similar.
  • The candidate should focus on identifying business needs rather than letting the business dictate specific solutions.
  • Tenure will depend on the individual, not necessarily on years of experience.

 

Salesforce and nCino Integration:

  • Salesforce is used for CRM, and nCino runs on Salesforce, making the two systems intertwined.
  • Understanding Salesforce's organizational structure is critical for setting up opportunities and managing cases for clients.
  • The CRM aspect is particularly important for the contact center, which tracks client interactions to provide a 360-degree view of the client’s history (e.g., outstanding loans, call history).