Business Analyst
Woburn, MA – 5 days a week
- Candidates need to have strong/recent commercial lending banking experience, UAT testing experience, and incredible communication skills
- Salesforce or Ncino experience is nice to have
- Ideally looking for someone who doesn’t need sponsorship now or in the future and could convert to an FTE after 6 months, but please still send candidates with any work authorization if they just want to be LONG-TERM contractors
- Looking for someone local to Woburn who can go onsite every day (this schedule could become 3 days onsite in the future)
Role Expectations:
- The business initiates processes with minimal information (e.g., "I need this…"), so the BA must be a strong interviewer who can ask the right questions to fully understand business needs, not just agree with the request.
- The BA will work closely with developers, assist with QA, and support UAT, including developing test cases and explaining processes to the development team for production.
- Even without direct nCino experience, the candidate should assist with software upgrades and testing.
Required Experience:
- Strong experience in commercial banking/lending or nCino is essential. The terminology and concepts in commercial banking/lending systems are similar.
- The candidate should focus on identifying business needs rather than letting the business dictate specific solutions.
- Tenure will depend on the individual, not necessarily on years of experience.
Salesforce and nCino Integration:
- Salesforce is used for CRM, and nCino runs on Salesforce, making the two systems intertwined.
- Understanding Salesforce's organizational structure is critical for setting up opportunities and managing cases for clients.
- The CRM aspect is particularly important for the contact center, which tracks client interactions to provide a 360-degree view of the client’s history (e.g., outstanding loans, call history).