Location : ,
Ameren - Mainframe Lead / Business Analyst - St. Louis
Our customer has been transitioning off mainframe applications for the last few years, however, total mainframe application elimination will not occur for a few more years. This initiative will put in place a Supplier provided/managed mainframe application maintenance/support team to support this Managed Mainframe Application Support initiative. The OAS (Order Assignment System) is the key mainframe application to be managed/maintained within this initiative.
Specifically, our effort will be required to provide a Managed Mainframe Application Support team for our customer’s OAS mainframe application with activities and responsibilities to include:
1. Work in partnership with our customer’s OAS knowledgeable resources to transition all maintenance/support activities to Supplier.
2. Build working knowledge, over time, of the OAS application's functions to better maintain and support the application.
3. Provide skilled, knowledgeable, and stable resources/resource pool for the following activities:
a. Perform OAS COBOL code fixes and necessary updates/releases for both OAS screens, Batch jobs, reports, and integrations. Including software development and testing.
b. Perform OAS Disaster Recovery/Resiliency Testing/Exercises (already defined and executed 2x per year)
c. Perform OAS incident investigation/resolution. These include both batch and user-initiated incidents. Note this may require 24x7 call out/response to critical incidents (rare).
d. Perform OAS database analysis and data repairs (DB2) related to application maintenance/support
e. Perform OAS application lifecycle management/OAS Release management for necessary system updates/fixes.
f. Utilization of ServiceNow platform for Incident and Change processes.
g. Provide assistance/support of other minor mainframe applications may be requested.
4. Work in partnership with shared services and other managed service providers including but not limited to: Mainframe OS/Operations Support Team, Database Operations Support Team, other Application Support Teams that interface with OAS.