Information Security Platform Administrator
Key Responsibilities:
- Actively participate in the planning, design, installation, administration, and daily activities of multiple SAAS platforms.
- Serve as the systems matter expert and primary support contact for the Information Security Team.
- Engage with Information Security and Judiciary Information Systems staff to oversee and support daily activities related to Information Security business processes.
- Provide configuration and operational support across platforms, enhancing operational activities through the administration of technical tasks.
- Test and deploy services, build out functionality and automation to improve business operations and streamline workflow processes.
- Monitor system performance, troubleshoot issues, and create process and procedure documentation.
- Lead, schedule, coordinate, and guide activities with the Information Security Team, other JIS teams, and vendors.
- Deploy, configure, administer, and create customizations for the SAAS software to meet business needs.
- Develop new processes, procedures, and workflows to improve security operations.
- Provide problem determination and resolution through analysis and diagnostics.
- Generate regular status reports and technical and procedural documents.
- Host weekly status meetings or calls with the team as needed.
- Provide Information Security staff training on all areas of the supported platforms.
Preferred Qualifications:
- Experience in the configuration, deployment, and operation of two (2) or more SAAS platforms such as SailPoint, CyberArk, Microsoft Purview, Archer Risk Management, and Business Continuity Modules.
- Any industry-leading networking certifications of a professional level.
Required Skills and Experience:
- Associate degree in an IT-related field.
- Ten (10) years of relevant IT work experience, with at least five (5) years in information security and SAAS management and administration.
- Two (2) years of hands-on design, implementation, application customization, and support experience with SAAS platforms.
- Proficient with information security platforms in an enterprise environment.
- Specific proficiency with SailPoint, CyberArk, Microsoft Purview, and Archer.
- Excellent communication, interpersonal, and team skills.
- Ability to present technical information for knowledge transfer and training purposes.
- Ability to establish and maintain effective working relationships with peers, end-users, and vendor development staff.
- Ability to troubleshoot application-specific problems and open support tickets as needed.
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