skill

*** We need:    Looking for an Analyst that has experience in ecommerce specifically when orders are initiated via social media (Tik Tok, X, Meta, etc) and processed on the ecomm provider platform . (THIS IS NOT A SOCIAL MEDIA MARKETING POSITION TO INCRESE SALES, IT IS TROUBLE SHOOTING ECOMMERCE TRANSACTIONS FROM SOCIAL MEDIA (ALMOST QA))  This person is involved with understanding the order flow from order conception in social all the way through completion (warehouse fulfillment).  The role will be able to troubleshoot or at least work with others tech groups to resolve issues that come up. 

An example would be an order initiated via Instagram get hung-up in a particular part of the process…..troubleshooting to push it through and determine what issue is.  No specific technology tools are noted, but must come from e-comm, understand APIs and how things are connected and of course the main social media platforms. ***CANDIDATES MUST HAVE EXPERIENCE WORKING WITH ECOMMERCE ORDERS THROUGH SOCIAL MEDIA. THEY MUST BE ABLE TO TROUBLE SHOOT AN ORDER FROM SOCIAL MEDIA TO THE COMPANIES ECOMMERCE PLATFORM.

***Key Words that are WRONG:

This is not a Social Media Marketing/SEO position. It is a technical, trouble shooting (almost QA) position where they solve ecommerce problems and try to break the system to see it it will work.

SEO – Search Engine Optimization

Marketing

Increased revenue by..

Social Media Campaign

Key words that are Right

API

Shopping cart

Checkout

Social Media

*** Please make sure that each submittal includes:

1. Driver’s license or State ID
2. Link to the candidates LinkedIn account.
3. Below submittal Format

*** Candidate Must Have’s on a resume and for submittal:

1. How many years working with: eCommerce

2. How many years working with: Social Media commerce

3. How many years working with: API experience.:        

Job Description:

Please send candidates who meet or exceed the Below experience:

Job Summary:

We are seeking a highly skilled and detail-oriented Social Commerce Operations Analyst to support the integration and operational aspects of our social commerce initiatives. In this role, you will be responsible for supporting the integration, maintenance, and optimization of social commerce initiatives across various platforms such as Tik Tok and Meta. You will collaborate with cross-functional teams to ensure seamless technical operations and support the successful execution of social commerce strategies.

Key Responsibilities:

• Manage the day-to-day technical operations and integration of social commerce platforms with existing e-commerce systems and platforms.
• Troubleshoot and resolve technical issues related to social commerce operations, working closely with cross-functional teams.
• Ensure that all technical aspects of social commerce align with best practices and industry standards.
• Work closely with cross-functional teams to support the execution of social commerce campaigns and initiatives.
• Provide support to Social Commerce leads and other teams involved in social commerce, ensuring seamless collaboration and project delivery.
• Support primary Ops point of contact for social commerce-related projects and initiatives.
• Manage relationships with external vendors and service providers involved in social commerce technology.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in technical operations, IT management, or a similar role within e-commerce or digital marketing.
• Proven experience in managing the technical aspects of social commerce or e-commerce platforms.
• Strong understanding of APIs, web technologies, and system integrations.
• Experience with social commerce tools, platforms, and analytics.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Strong project management skills with the ability to manage multiple technical projects simultaneously.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.