Location : ,
Help Desk
Duration :12+months
• REQUIRED QUALIFICATIONS:1-3 years technology support
• CompTIA A+ certification or equivalent with desire to enhance knowledge.
• Proven experience as a Service Desk Technician II or equivalent role
• Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices.
• Ability to diagnose and resolve basic to intermediate technical issues.
• Excellent communication skills and the ability to fully document interactions
• Customer-oriented and ability to work under pressure.
• Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues.
• Ability to troubleshoot and deploy enterprise printers including multifunctional devices.
• Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues
RESPONSIBILITIES
:Serve as the first point of contact for customers seeking technical assistance over the phone or email and triage issues as required.
• Troubleshoot and resolve Tier 2 client hardware and software related issues in a timely manner and following up with the customer to ensure complete customer satisfaction.
• Handle onboarding and termination of employees across entire customer base
• Provide exceptional customer service and accurate documentation of client issues.
• Identify recurring issues and escalate to appropriate teams.
• Assist other departments as required including occasional onsite dispatch as needed.