Location : ,

Job Description

Help Desk

Duration :12+months

•             REQUIRED QUALIFICATIONS:1-3 years technology support

•             CompTIA A+ certification or equivalent with desire to enhance knowledge.

•             Proven experience as a Service Desk Technician II or equivalent role

•             Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices.

•             Ability to diagnose and resolve basic to intermediate technical issues.

•             Excellent communication skills and the ability to fully document interactions

•             Customer-oriented and ability to work under pressure.

•             Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues.

•             Ability to troubleshoot and deploy enterprise printers including multifunctional devices.

•             Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues


:Serve as the first point of contact for customers seeking technical assistance over the phone or email and triage issues as required.

•             Troubleshoot and resolve Tier 2 client hardware and software related issues in a timely manner and following up with the customer to ensure complete customer satisfaction.

•             Handle onboarding and termination of employees across entire customer base

•             Provide exceptional customer service and accurate documentation of client issues.

•             Identify recurring issues and escalate to appropriate teams.

•             Assist other departments as required including occasional onsite dispatch as needed.