Role-Desktop Support Analyst -II CTH
Location: Clearwater, FL - 100% onsite
Executive Level Support experience - White glove service
Excellent communication skills
Scripting (PowerShell is a huge plus)
Windows/Android shop with some MAC.
Must have at least one certification - A+, MCP, MCSE, etc. is a huge plus.
JOB QUALIFICATIONS: Education & Experience Requirements
One or more of the following certifications is strongly preferred: A+, MCP, MCSE.
- Bachelor's Degree in Computer Science, Information Systems or a related technical discipline.
- 3 - 5 years of industry experience in providing End User Desktop support in companies of over 2,000 employees.
- Ability to define, manage, and resolve desktop system problems and related network issues.
- Experience with Intune and Microsoft End Point
- Experience with provisioning via OKTA
- Experience with ServiceNow, ticketing, workflows and knowledge bases.
- Proficient in PowerShell Scripting to automate daily functions and streamline daily duties.
- Experience with Zoom, Team and Audio Video Systems for virtual and Conference Room
environments
- Proficient in Microsoft Windows and Mac OSX Operating Systems in an Enterprise Environment
- Proficient in Microsoft Office and Office 365 for Windows and MAC.
- Experience administrating, maintaining and supporting Microsoft System Center Configuration Manager (SCCM).
- Experience administrating, maintaining and supporting Virtual Desktops in VMWare and Citrix environments.
- Familiarity and understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.
- Experience supporting mobile devices such as tablets and smart phones in an Enterprise environment. (Android/IOS/Windows)
- Strong interpersonal and Excellent Customer Service Skills (internal customer facing role).