Job Title - Helpdesk Specialist.
Required skills:
- 6 yrs installing and configuring system hardware/software in an enterprise environment
- 6 yrs installing operating system Required (OS) patches and upgrades | Required | 6
- Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X) | Required | 3
- Bachelor’s degree in IT or related field or equivalent experience | Required | 6
- Experience using an endpoint management tool to provide remote support | Required | 3
- Strong Customer Service Skills | Required | 3
- Experience providing administrative support in an IT environment | Required | 6
- Proficient time management skills Required and detail oriented organizational skills | Required | 5
- Microsoft Certifications: MCP | Desired
- Experience managing service requests for IT support in ServiceNow or a similar ITSM platform | Required | 3
- Expertise in troubleshooting hardware related issues | Required | 6
- Expertise in troubleshooting complex software related issues | Required | 3
- Can demonstrate experience making nontechnical users comfortable with complex technology concepts | Required | 3
- Knowledge of Microsoft Office Suite (Office 2010+ and Office 365) | Required | 2