Mobile Device Helpdesk Specialist
Required skills: Experience with Android/IOS, MDM Mobile Device Manager, asset management, Office 365, Microsoft Outlook, McAfee, LAN Desk, Cisco VPN, imaging software, service desk software, troubleshooting hardware/software, and Active Directory.
Key Responsibilities:
- Manage wireless accounts, including equipment, data plan activations/changes, and User Acknowledgement forms for end users.
- Set up new user accounts and configure devices for email, calendar, and contacts.
- Maintain wireless databases, inventories, audits, accessories, and supplies while ensuring compliance with state policies.
- Process and distribute wireless invoices and personal usage summaries for end users.
- Hold quarterly inventory meetings to review and reconcile invoice processing issues, TSR queue, User Acknowledgement forms, and related processes.
- Coordinate with Leadership and Telecommunications vendors quarterly to discuss new products, rate plans, and eligible upgrades.
- Provide technical assistance for wireless equipment issues.
- Perform other job-related duties as assigned.
Required Skills & Experience:
- Minimum of 3 years of experience with Android/IOS, MDM Mobile Device Manager, asset management, Office 365, Microsoft Outlook 2003, McAfee Virus Scan, LAN Desk, Adobe Acrobat, Cisco VPN software, and imaging software.
- Proficiency in service desk software, including opening, documenting, closing, and following up on service calls.
- Experience troubleshooting, repairing, installing, upgrading, and reconfiguring PCs, laptops, thin clients, printers, scanners, and copiers.
- Expertise in using Microsoft Outlook 2013/2016 for email and scheduling.
- Familiarity with Active Directory and troubleshooting PC/Microsoft hardware/software.
Educational Requirement:
- High school diploma or equivalent.