Role- Desktop/Help Desk Consultant CTH
Must have LinkediN
This position is located at our office in the Coppell/Irving area!!!
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Proven experience as a Desktop Support Engineer or similar role (3+ years)
- Strong knowledge of Windows and macOS operating systems
- Technical proficiency in Microsoft environment including:
- Compute (e.g., Laptops)
- Peripherals (e.g., Printers and Scanners)
- Unified Communications (e.g., Microsoft Exchange and Teams)
- Identity and Access (e.g., Microsoft Active Directory and Group Policy)
- Data Protection (e.g., Email Security and Endpoint Protection)
- Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
- Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
- Asset Management (e.g., Inventory Management and Purchasing)
- Familiarity with network troubleshooting and basic network configurations
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Self-motivated continuous learner
- Must be able to provide exceptional customer service
Desired Skills
- Familiarity with PowerShell or similar scripting languages
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
- Experience with project management