Job Title: Mobile Device Helpdesk Specialist
Location: Baltimore, Maryland (6 Saint Paul Street, Baltimore, MD 21202)
Key Responsibilities:
- Manage wireless accounts, including device activations, data plan changes, and user acknowledgment forms.
- Set up new user accounts and configure email, calendar, and contact systems.
- Maintain databases, inventories, and audits for wireless devices and accessories.
- Process and distribute wireless invoicing and usage summaries for end users.
- Reconcile outstanding invoice processing issues and review User Acknowledgement forms.
- Coordinate with leadership and vendors for product reviews, rate plans, and upgrades.
- Provide technical assistance for wireless equipment and troubleshoot issues.
Minimum Qualifications:
- High School Diploma or equivalent.
- 3+ years of experience with Android/iOS, MDM, Office 365, Microsoft Outlook, Cisco VPN, and asset management.
- Experience with service desk software and troubleshooting PCs, laptops, printers, and scanners.
- Familiarity with Active Directory and troubleshooting Microsoft hardware/software.