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Job Description
Responsibilities:
- Set up, image, and maintain PCs, including swapping components like memory and hard drives.
- Troubleshoot hardware, software, printing, and network issues in collaboration with the Boston IT team.
- Install and manage server equipment and troubleshoot videoconferencing systems.
- Support attorneys with technology needs, including international travel and mobile devices.
- Provide user training on core applications and ensure compliance with IT policies.
- Document and resolve IT issues via a ticketing system.
- Assist with IT projects and updates, including off-hours maintenance as needed.
Qualifications:
- 3+ years of IT support experience in a professional services environment.
- Strong customer service, problem-solving, and communication skills.
- Proficiency in Microsoft Office, Windows, iManage, and other business applications.
- Experience with Citrix XenDesktop and videoconferencing systems.
- Bachelor's degree or equivalent experience.
- Commitment to diversity, equity, and inclusion.