Location : ,
12-24 Months(USC/GC/H1B)
Phone and Skype
Arlington, VA
Onsite - Arlington, VA, Dulles Air Port or Reagan Air Port
Job Title :- Junior Help Desk Support
Years of Exp.: 3+
Key Skills: help desk support, cloud, pc refresh, logs
Certification: A+ Certification
Clearance: N/A
EXPERIENCE/SKILLS
The Contractor must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team. In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.
REQUESTED SHIFT· Wednesday through Saturday, 12:00 pm –10:30 pm (4 days x 10 hours days with 30-minutes for lunch) Contract staff may be required to work any combination of the following shifts as part of a 40-hour work week to accommodate operations:·
Monday through Friday, 7:00 am – 3:30 pm
OR Monday through Friday, 10:00 am – 6:30 pm OR·
Sunday through Wednesday, 12:00 pm – 10:30 pm
(4 days x 10 hours days with 30-minutes for lunch)