Helpdesk

Description:

Our client is looking for a Technical Support professional to serve as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

Tasks:

Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

• Communicate effectively, both orally and in writing, with users, unit staff and Managers.
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software.
• Analyze operational problems.
• Investigate alternative solutions and potential risk.
• Initiate corrective action.
• Record and report status.
• Teach and assist other staff and users.
• Project management.
• Server support.
• Telecommunications support.
• Database systems support.
• Enforce security standards.

Knowledge, Skills and Abilities Required:

• Clear and concise communication skills.

Skills Desired

• Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst