Location : ,
Title: DESKTOP Engineer/ Service Engineer/ Analyst
SCOPE OF SERVICES o Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for NYPD, FDNY, DCAS and OTI Public Safety staff. o Screen and process calls and maintain clear documentation by utilizing Public Safety Remedy o Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues; troubleshoot network connectivity issues. o Perform Citrix password and account management, provision account(s) access for new employees; prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Center functions. |
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MANDATORY SKILLS |
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