Senior Jira Helpdesk Solutions Consultant (Onsite)
They should be local to Greer SC or willing to relo on their own
Scope of Work:
This resource will act as a Jira "Help Desk" to support our teams with various tasks, including:
- Fielding Jira-related questions: Addressing inquiries regarding platform functionality, configurations, troubleshooting errors, user access, and customizations.
- Providing best-practice guidance: Recommending Jira workflows, issue types, and integrations to optimize performance and user experience across different departments.
- System reviews and recommendations: Periodically auditing current Jira setups to identify inefficiencies or potential improvements and suggesting optimized solutions.
- Solution architecture: Advising on customizations, plugins, or integrations to meet specific team requirements or project goals, where necessary.
- Training and knowledge sharing: If needed, delivering guidance on how teams can maximize Jira’s functionalities and contributing to internal documentation or training materials.
Responsibilities:
- On-demand support: Being available to respond to requests and queries from multiple teams across the organization on an ad hoc basis.
- Advisory role: Offering expert recommendations on Jira best practices, potential process improvements, and system configurations as needed.
- Documentation: Documenting solutions, configurations, or guidance provided to ensure continuity and sharing insights with the wider team where applicable.
- Collaboration: Working with different teams to understand their unique use cases and providing tailored solutions to fit their needs.