6 months
Phone and skype
Malvern PA
ONSITE – Local consultants preferred
(Kore.ai) Sr. Conversational Designer
Start date: 8/19/2024
** Must have hands-on!! (Kore.ai)
Job Description:
- Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
- Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
- Creative thinking of user’s conversational journey with a bot.
- Thinking of different ways in which a user can speak with a Human or Bot agent.
- Liaison between Delivery team to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
- Develops mockups, flows, redlining and other creative prototyping related items.
- Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.
Qualifications:
- 10+ years of experience in building User Personas and User journeys; exceptional creative thinking and writing skills
- 5+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.
- Familiarity with chatbots, voice enabled devices, or other conversational channels.
- Hands-on experience building chatbots & virtual assistants.
- Proficiency in programming languages - Java Python or JavaScript.
- Extensive knowledge of Kore.ai platform and its features including bot development customization and integration capabilities.
- Experience with natural language processing (NLP) & machine learning techniques for conversational AI.
- Storyteller and editorial mindset with an ability to predict audience preferences."
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