Location : ,
LinkedIn Must needed
Direct Line phone no must needed
Local candidates only
Onsite address: 9601 S. Meridian Blvd Englewood, CO 80112
8/22 CM - Hi! I just got off a call with the hiring manager at Dish. There are actually three positions...two shifts are Sunday - Wednesday 6 am - 4 pm Mountain Time. The other one is Wednesday - Saturday 6am - 4 pm Mountain Time.
- Tier 2 Engineer - 3 - Onsite - Aurora, CO - 16095
Three positions...two shifts are Sunday - Wednesday 6 am - 4 pm Mountain Time. The other one is Wednesday - Saturday 6am - 4 pm Mountain Time.
Must know IS-IS, MPLS, and AWS. They strictly want AWS experience, not Azure.
Service provider experience is a must. Charter communications has a large presence in the area. Comcast also.
Job Description:
• Overview: Technical focal point for incident resolution
• Drives incident resolution for issues experienced in customer environments.
• Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions.
• Escalates complex issues to Tier 3 when required for incident and problem resolution.
• Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure.
• Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
• Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer
• Engages and drives appropriate resources for escalations.
• Maintains accurate documentation in incident and knowledge management systems.
• Ensures case management guidelines are followed.
• Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
• Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies
• Accountable for the accurate and timely resolution of network incidents detected
• Deliver knowledge transfer and training to NOC engineers
• Engage and partner with extended client operations teams for cross technology incident resolution
• Develop troubleshooting documentation
• 1-5 Years –CCNA
• Must have service provider experience
• Must know IS-IS, MPLS, and AWS.
Responsibilities:
• Performs incident detection, triage, and remediation of medium complexity network incidents.
• Initiate incident escalation as required for remediation.
• Contribute to troubleshooting documentation, incident handling and help guides.