Location : ,
Title: Network Engineer/EMERGENCY COMMUNICATIONS ENGINEER
SCOPE OF SERVICES |
Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure · Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers |
· Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment · Configure and test Emergency Communications network infrastructure · Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers · Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services · Technical support and oversight for vendor managed ESInet services and systems · Technical support for Public Safety Unified Communications systems and services · Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications · Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation · Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results. · Provide Emergency Communication technology asset management support |
MANDATORY SKILLS/EXPERIENCE |
· 9+ years of experience working in a data center or in the field supporting related work · 9+ years of experience in network support, LAN/WAN troubleshooting. · 9+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP) · 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.) · Working knowledge of networking hardware and topologies · Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments · Working Knowledge of computing systems and hardware · Experience with LEC circuits termination and turn-up · Ability to perform physical work related to the job · Ability to follow detailed job documents · Must be willing to travel within the NYC region to meet customer SLA’s · Must be willing to work on-call, after hours and weekends when required |
DESIRABLE SKILLS/EXPERIENCE: |
· Bachelor's degree from an accredited college in computer science or related area of study · Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language · Experience with Emergency Communications infrastructure, systems, applications and related technologies · Knowledge of E911 call routing, selective routing, trunking and location-based routing · Knowledge of DMS and ACD systems · Knowledge of ANI / ALI services and functionality · Knowledge of 9-1-1 Call Handling Systems · Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks · Knowledge of NG9-1-1 ESINET call routing · Knowledge of SMS, RTT, TCC routing, SMS aggregation |
· Knowledge of GIS and location-based identification systems |