Location : ,
Role - Sr. Network Voice Engineer ( CTH )
Location: Orange CA 92868........... 100% On-Site!!...........
Skills -
Important Skills:
The manager is specifically looking for people with WEBEX DI (dedicated instance) and Cisco Webex Control Hub experience
• Call Manager experience
• Cisco shop for networking
• Talkdesk integration
• Recent WEBEX
Qualifications:
• Hands-on experience in Cisco technologies such as Cisco UC Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco routing and switching with respect to voice traffic.
• Five (5) or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies in many of the following:
• Cisco Unified Communications Manager/Call Manager
• Cisco Unity/Unity Connection
• Cisco Expressway for Mobile Remote Access
• Presence – with Microsoft Teams and Cisco Webex App
• Experienced with performing root cause analysis, risk identification, and risk mitigation
• Support, implement, and troubleshoot voice issues • Implementation of call routing, QoS, device pools, signaling protocols, dial-peers, and partition management
• Knowledge with protocols & technologies such as: H323, SIP, RTP, PRI, MGCP, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, VOIP, POE, etc. Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS • Experience in Cisco UCS servers hosting virtual servers for Cisco Webex Calling Dedicated Instance Enhanced Survivability Nodes.
• Expert experience with Cisco voice router and gateways for SIP trunks, analog stations, integrations via SIP trunks to applications, etc.
• Knowledge of Visio, SharePoint and other documentation applications
• Experienced with ticketing and asset management such as Service Now or similar software
• Experience with Cisco UCS, VMWare physical & virtual infrastructure
Experience and Requirements:
• 5 years IT network engineering support experience (Tier I Network infrastructure implementation and maintenance)
• CCNA certification or higher required, specialization in Voice or Collaboration - CCNP preferred
• Three or more years of experience managing enterprise VoIP and Unified Communications systems is preferred
• Bachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptable
• Must possess strong analytical and problem-solving skills and be organized
• Should have a team oriented attitude, solid interpersonal skills and be self-driven
• Experience working with multiple departments and managing multiple tasks concurrently
• Strong verbal and written communication skills, must be able to read and comprehend monitoring reports
• Ability to work weekends and/or off hours as necessary to meet clients' needs
• Minimal travel required