Experience:
- Minimum of 8+ years of experience in state or government projects.
- Proven experience managing call center technology projects.
- Strong familiarity with NICE and CXone (or CX one) technologies, with at least 5 years of experience.
Education:
- PMP certification is strongly preferred.
- Master’s degree is strongly preferred.

Experience working with the State of Rhode Island or similar government entities.
Excellent leadership, communication, and interpersonal skills.
Ability to work under pressure and manage multiple priorities simultaneously.
Strong analytical and problem-solving skills.
Proficiency in project management software and tools.

PROJECT MANAGER