Title: Project Manager with Call Center / Contact Center experience
Location: 5 days a week onsite in West Palm Beach or Miami, FL
Must Haves & Responsibilities:
- There are kind of two roles mixed into this requirement… looking for someone that is very strong on requirements gathering, however they do want someone that has experience working as a project manager
- Someone that has strong experience in Jira is important
- Other tools included – Microsoft project / Powerpoint
- Nice to haves – AWS Connect / Amazon Lex (AI tool)
- Looking for someone with Call center / contact center background as this resource will be looking at the analytics within a call center.