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Job Description: Manager (CW), Process Manager Job Description
The People, Products, and Data’s (PP&D) organization, within the Human Resources Line-of-Business (LoB), is seeking a talented and detail-oriented Process Manager to join its Data Governance Team. The Data Governance (DG) Team is primarily responsible for ensuring that HR data, including External Data Shares (XDSs), stay Well-Managed and complies with the various Data Policies, Standards, and Procedures (PSPs) that Capital One has in place by partnering with key stakeholders, such as Risk, other HR Experiences Teams, and People Technology.
The Process Manager will play a pivotal role in owning BAU HR Data Gov. processes, special Data and Risk projects, supporting Products development, and delivering Objectives and Key Results (OKRs), which will ensure Capital One mitigates risks in both the Data Management and External Data Shares spaces, as well as elevate our overall Data Program. This also includes Data Audit and MRA remediation work, when the occasion arises.
Some qualities which will contribute to success in this role include, but are not limited to: strong verbal and written communication skills; strong process documentation skills; willingness to be a Team Player; being meticulous to details; collaborative; being able to coordinate large efforts across cross-functional Teams, when needed; the ability to balance, at times, several initiatives and priorities at once; and thriving in a fast-paced and ever-evolving environment. This will be an excellent opportunity to elevate one’s career in the field of Process Management and the Data Governance and Management discipline.
General Responsibilities:
Build/ enhance HR Data Governance & Management knowledge Learn about HR’s Data Domains/ Experience Teams and their data landscape Support Data Governance special projects (e.g., retention, enhancing DQ/ data security, etc.) Document key DG processes by creating and maintaining Procedures/ Job Aids to ensure Business Continuity Support Data Audit and MRA remediation, where applicable Partner with Risk and various 1st and 2nd-line Oversight Teams to support joint-initiatives and projects Support Data Mgmt. activities: data registration, Metadata Data Quality (MDQ) metrics remediation, data usage registration, and related Partner and support the People Data Platform (PDP) Performing Data Steward (PDS), as needed Craft presentations for Leadership, when needed Draft and test Data Management Controls to mitigate risks Help address any Effective Challenges from 2nd-line Act as Data Governance SME to support PDP data onboarding/ ADS (Additional Data Sources) work and product development Serve as trusted advisor on Data-related questions/ guidelines
Basic Qualifications:
Bachelor’s Degree or military experience At least 8 years of experience using Microsoft Office or G-Suite At least 5 years of experience in Data Governance or Risk Management At least 3 years of Process Management experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification Familiarity w/ Agile Methodology and Jira At least 4 years of experience in Data Governance At least 4 years of experience in Process Management