Salesforce Admin

Location : ,

Job Description

Location : 52 Broadway, New York, NY 10004

Certified Salesforce Administrator
Job Description
Client is looking for a highly-driven individual with knowledge of the Salesforce data model to join the Salesforce team. In this role, you will assist with training, implementation and maintenance of our Salesforce Lightning application. You will also be
responsible for maintaining and optimizing Salesforce to improve the service experience for our members. Strong technical acumen and process orientation are key qualities for this role. Familiarity with the Lightning Design System and experience with the Service and Marketing Clouds is preferred.

Minimum Requirements:
• A bachelor's degree in communications, computer science, business or similar field.
A minimum of 3 years of experience as a Salesforce administrator.
Salesforce Administrator 201 Certification.
Salesforce Advanced Administrator 301 Certification.
Experience serving as a system administrator in Salesforce Lightning.
Experience in Agile/Scrum project methodology.
• Strong self-motivation, multitasking skills and the ability to work independently in an
unstructured environment.
• Excellent written, verbal communication, public speaking and presentation skills.
• Excellent problem-solving and decision-making skills.
• Demonstrated track record of performing Salesforce administrative tasks including
creating custom objects, fields, workflow and validation rules, page layouts, list views,
reports, dashboards, email templates and Lightning app pages.
• Demonstrated ability to gather user requirements and transform them into system
requirements with a strong attention to detail.
Experience administering the Service and Sales Clouds in a work environment.
• Experience using Salesforce Data Loader, Import Wizard and Workbench.
• Ability to complete tasks on tight deadlines with minimal supervision.
• Ability to read, write and edit Salesforce object query language (SOQL) queries.
• Strong proficiency in Microsoft Office applications – especially Excel.

• Provide day-to-day support and advise end users on how to use Salesforce effectively.
• Assist with training internal staff on Salesforce administration and development.
• Perform user set up and maintain user roles, security and profiles in Salesforce Lightning.
• Monitor and report on issues, system configuration and maintenance processes.
• Insert, upsert, update and delete select data using Salesforce ETL tools.
• Create and maintain reports and dashboards according to user and project requirements.
• Create custom objects, fields, workflow and validation rules, list views and page layouts
according to project timelines.
• Create declarative flows and process builders for end user needs.
• Proactively gather feedback and requirements from users and identify system changes.
• Attend vendor meetings and keep detailed notes on meeting discussions.
• Work closely with internal project team to record and monitor adoption and usage.
• Assist in the creation of organization-wide protocols for proper use of Salesforce.
• Work with internal team to maintain integrations with on-site and cloud-based platforms.
• Work with vendors to troubleshoot and apply new features, upgrades and patches.
• Maintain system security including sharing rules, role hierarchies and field-level security.

Additional preferred skills:
• Experience using Flosum for Salesforce release management
• Experience in information technology or computer science is a plus
• Advanced Salesforce administrator, platform app builder or platform developer
certification is a plus
• Experience with APEX, HTML, SQL, Java or JavaScript is a plus
• Experience working with AS400 or other enterprise level platforms is a plus