Incident Analyst (Onsite)
Primary Location: Rosemont, Illinois – Onsite
Technical Requirements and Certifications »
- ITILv4 certified or demonstrate knowledge of ITIL best practices.
- ITIL Intermediate Certification.
- PMP Certified.
Education and Experience »
- Bachelor's degree in computer science or related IT field with 3 plus years of work experience in Global/Enterprise Support, Business Processes and / or Change Management or HS Diploma with 6 plus years of work experience in Global/Enterprise Support, Business Processes and/or Change Management.
- Excellent communications skills.
- Proficient in Microsoft Office Suite, emphasis on Excel and PowerPoint.
- 1 - 3 years Incident Management Experience.
- 1 - 3 years Problem Management Experience.
- Able to demonstrate efficient time management skills.
- Able to strive for quality and accuracy within deliverables.
- Must have a passion for working with various groups and technologies.
Preferred Skills and Experience:
- Strong understanding of network, server, and infrastructure technologies.