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ServiceNow Expertise: Strong understanding of ServiceNow development tools and techniques, including but not limited to UI Builder, Flow Designer, Integration Hub, and ServiceNow Studio.
ITSM and ITOM Modules: Extensive experience with ServiceNow modules, specifically IT Service Management (ITSM) and IT Operations Management (ITOM).
ITOM Health and Service Mapping: In-depth knowledge of ServiceNow ITOM Health and Service Mapping, with the ability to configure, monitor, and create service health dashboards.
Sensogo Knowledge: Familiarity with Sensogo and its integration with ServiceNow is a plus.
ServiceNow Certifications: ServiceNow certifications, especially in ITOM, are highly desirable.