Location : ,

Job Description

NG911 NYPD Telephony SME, 12+

On Site, 2 MTC, Brooklyn, NY

Scheduled Work Hours: Normal business hours Monday-Friday 35 hours/week




Job Description:


NYPD - Telephony SME

• Review business and requirements analysis and design documents, provide comments.

• Review test, Implementation, and cutover plans.

• Advise operational and technical team members

• Understand customer requirements, both technical and operational

• Collaborate with business partners to manage testing support


MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will

not be considered


  • 12 years of Call Center Call Handling systems experience
  • Experience with Public Safety E-911 system
  • Experience of NENA Next Gen 911 standards


  • Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign
  • Additional Call center experience - Managed IVR Scripting, Managing call center clients, Performed hands-on fixes at the desktop or application level
  • BS/BA undergraduate degree
  • Experience configuring Oracle’s Session Border Controller
  • Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported
  • Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral.
  • Knowledge of protocols such as VOIP, SIP, RTP, SS7
  • As a Next Gen 911/Telephony SME, they would evaluate and recommend NG911 solutions involving Emergency IP Network (ESINet) and NextGen Core Services (NGCS) network architecture.
  • Collaborate and adhere to NYC policies and procedures/standards, and industry best practices for NENA-i3 compliant network and infrastructure design and implementation
  • Experience with standard software development lifecycle processes used within the systems development organizations
  • Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary