NG911 NYPD Telephony SME, 12+

On Site, 2 MTC, Brooklyn, NY

Scheduled Work Hours: Normal business hours Monday-Friday 35 hours/week

Job Description:

SCOPE OF SERVICES

NYPD - Telephony SME

• Review business and requirements analysis and design documents, provide comments.

• Review test, Implementation, and cutover plans.

• Advise operational and technical team members

• Understand customer requirements, both technical and operational

• Collaborate with business partners to manage testing support

MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will

not be considered

Skills

SKILLS/EXPERIENCE:

Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign
Additional Call center experience - Managed IVR Scripting, Managing call center clients, Performed hands-on fixes at the desktop or application level
BS/BA undergraduate degree
Experience configuring Oracle’s Session Border Controller
Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported

Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral.
Knowledge of protocols such as VOIP, SIP, RTP, SS7
As a Next Gen 911/Telephony SME, they would evaluate and recommend NG911 solutions involving Emergency IP Network (ESINet) and NextGen Core Services (NGCS) network architecture.
Collaborate and adhere to NYC policies and procedures/standards, and industry best practices for NENA-i3 compliant network and infrastructure design and implementation
Experience with standard software development lifecycle processes used within the systems development organizations
Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary

skill