Incident and Problem Manager
Montgomery, AL – Onsite from day 1 (relocation will also work)
USC, GC only
LinkedIn Must have
12+ month contract to hire
Job Description:
Local candidate will have In person interview and no local candidate will have virtual interview
Need strong candidate with required skills
Skills Required
- ITIL Release Management Methodology
- Strong ITSM Process dept and breadth for Incident management functions
- Incident/Problem management tool sets
- Incident Management Basic Skill Set (Investigation, Classification, Diagnosis, Resolution, & Recovery)
- Software development lifecycle
- Expert knowledge of IT best practices, policies and regulations
- Ability to translate technical jargon for non-technical audiences.
- Effectively communicate between stakeholders, developers, testers, project managers, program managers and executives
- Industry practices related to Service Management and Lifecycle
Experience Required
- 2-3 years of work in Incident Management, Problem Resolution and/or Production Support activities.
- 3-5 years’ experience in Information Technology or a closely related field, with a focus on incident management, problem management or service operations.
Experience Preferred
- Experience with ServiceNow
- Exposure to Agile Methodology
- Experience working in an environment with multi-vendors during system upgrade
Education Required
- Bachelor’s degree in computer science or IT related field