Desktop Support Specialist
MANDATORY – MUST HAVE:
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Installing and imaging new computers and loading of appropriate software for customers.
- Installing local and network printers and other peripherals and configuration of same.
- Migrating data and user profiles.
- Documenting process and procedures related to technical field support activities.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system
- State experience is a preferred.