Role - IT Systems Engineer
Rochester, NY, 14650 - 100% onsite (Locals only)
Skills -
• Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
• Knowledge of client operating systems (Windows, MACOS, iOS, Android).
• Ivanti EPM but SCCM is similar and needs advanced workstation support and image creation style skills.
• Scripting is needed
• Years Experience? 6-10 years
• Where have candidates missed the mark? experience creating and managing PC images.
• The previous candidates “worked” with pc images but none really “created” them and managed them.
- Vendor and/or its subcontractor shall provide staff augmentation services (referred to as the "Services” for purposes of this SOW) at the Customer Site(s). Services will include:
- Provide advanced support for Desktop & Helpdesk escalations.
- Provide back up support for Windows 7, 10, 11 image creation and software application support.
- Desktop software deployment using EPM/ISM tools.
- Integration support between EPM and ISM tools
- Support for providing temporary and permanent admin services to the user for their desktop/laptop.
- Support for the Systems Management Services & tools.
- Overall management of the EPM tool.
- Knowledge of application installations and interoperability.
- Knowledge of complex computing environment and infrastructure.
- Experience with certification and testing methodologies.
- Experience with batch files, PowerShell, application scripting, queries, and report generation.
- Experience with IT device security.
- Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
- Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
- Knowledge of client operating systems (Windows, MACOS, iOS, Android).
- Knowledge of Office 365 and Microsoft Azure.
- Knowledge of networking and client server fundamentals.
- Experience entering, tracking, and resolving service calls with proper documentation.
- Effective problem solving/troubleshooting skills.
- Good judgment /analytical skills.