12-24 month (Extendable)
Phone and skype(US and GC Only)
Onsite – Washington, DC (candidates must be local to the Washington, DC area)
Job Title: Junior Systems Imaging Engineer
Years of Exp.: 1+
Key Skills: SCCM, Systems Imaging, Windows 10, ServiceNow or other ticketing system
Certification: Preferred - ITIL
Client is looking for an experienced Junior Imaging Systems Engineer for a (1-3) years contract position located on-site in Washington, DC.
Special Skills: 1-2+ years exp., imaging hardware, windows 10, ticketing system,
The role will provide support for Desktop workstation systems in a Microsoft Windows based shop. The folks perform imaging and related activities. This includes the ability to install software images, test and QA completed systems. They will manage request tickets and insure that asset records are kept current. They may also interact with hardware vendors related to warranty and other repair needs. Using good verbal and written communication skills, the6y need to be able to interact well with end users and peers to support Desktop services for onsite and remote users.
I see the role growing as we get into the spring as well with new opportunities to help with the larger refresh we have on the horizon. All in all, should be growth for all involved.
Education and Experience Required:
- Requires 0 to 2 years with BS/BA or 6 to 8 years no degree.
Knowledge and Skills Required:
- Experience working with various computer systems such as but not limited to Dell, HP, and Microsoft brands.
- Experience with operating systems - Windows 10.
- Able to support updates to operating systems based on needs and security, and system that require support for future operating systems, including potentially the use of non-Microsoft Operating System devices.
- Able to install system images.
- ITIL v3 Foundation Level certification a plus.
- An Active Public Trust or the ability to obtain a clearance.
- Availability requirement is 7am-7pm, Monday-Friday
- Knowledge in using Service Now or comparable ticket and incident management system
- Ensure tickets are accurately documented and resolved in a timely manner, Responsible for updating Asset detail/location/user assignment in Service Now
- Basic knowledge in SCCM is a plus, but not required
- Familiar with imaging and installation of apps
- Conduct on-site repairs for internal customers in a Windows environment
- Troubleshooting to diagnose issues; replace/swap out equipment
- System imaging and deployment, refresh and upgrade
- Demonstrate attention to detail and ability to follow documented procedures
- Documentation of work-flow
- Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Repair Dell Laptops/Desktops and Microsoft Surface Pro’s under warranty
- Work within the team framework created by management
- Qualified candidates will have top notch customer service skills and excellent organizational skills. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment.
- Excellent written and oral communication skills
- Experience with Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
- Ability to display a positive attitude and approach
- Must have experience in a very fast paced, high volume environment
- Perform other duties as assigned
Additional Requirements as per contract/client:
- Ability to obtain and maintain a Public Trust - Moderate Risk security clearance
- United States Citizen or Permanent Resident/ Green Card Holder