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TELECOM

Location : ,

Job Description

6 months

Phone and skype

Orange, CA

 

THIS IS AN ONSITE 5 DAYS A WEEK JOB (there is no flexibility. Must be onsite from Day 1) – Local consultant will get first preference here

 

Level III Telecom Engineer (Cisco)

 

Title: Telecom Engineer III

 

KEYS: Must haves:

  • Excellent communication and interpersonal skills
  • Cisco WebEx calling
  • NEC Local Servers
  • Voice Engineer/Voice experience with Cisco
  • Minimum 5 years experience
  • Extensive experience in designing, implementing, and maintaining complex telecommunications systems, with a focus on PBX infrastructure.
  • Proficiency in both on-premises and cloud-based PBX systems, including protocols such as SIP, H.323, and VoIP technologies.

 

Job Description 
The Telecommunications Engineer III designs, implements, and maintains a complex voice communications network to support Children's Hospital of Orange County and all associated clinics and other off site facilities.  Designs, implements, and maintains voice and data protocols and connectivity components, network to system interfaces, analytical devices, communication servers, and related software.  Works closely with clients, vendors, carriers, and other technical and non-technical staff to analyze business and technical requirements to develop options, recommendations, and associated cost benefits, while providing engineering design for implementations. Will research, evaluate and recommend new tools and technologies for the Telecom environment. Assess emerging technologies and make recommendations to information technology management. Oversee, certify, and assist in implementation and support of the enterprise Telecom environment.

Experience
* Required:

  • Minimum five (5) years’ experience in a telecommunications environment that includes working knowledge of all systems, equipment, techniques, terminology, and practices used in designing, installing, maintaining, and servicing telephony equipment, call accounting, voicemail, and related systems.
  • Experience with Cloud Based as well as on-prem Telecom environments
  • Comprehensive experience troubleshooting complex systems.


Job Duties – 
1.1 Design and architect end-to-end telecommunications solutions, taking into account the organization's requirements and future scalability, and ensure their successful implementation.
1.2 Collaborate with senior leadership and stakeholders to develop a strategic roadmap for telecom infrastructure, aligning it with business objectives and technological advancements.
1.3 Lead and mentor a team of engineers in optimizing the performance of PBX systems and ensuring seamless voice communications across the organization.
1.4 Implement and manage the integration of complex on-premises and cloud-based PBX systems, employing advanced techniques to ensure robust connectivity and redundancy.
1.5 Develop and oversee comprehensive security strategies for voice communications, conducting regular risk assessments, and staying updated on the latest cybersecurity threats and solutions.
1.6 Perform in-depth analysis of PBX system performance, identifying trends, and providing insights to guide decision-making and continuous improvement.
1.7 Coordinate with cross-functional teams and departments to ensure the successful operation and integration of telecommunications systems within the organization's overall infrastructure.
1.8 Act as a subject matter expert, remaining at the forefront of PBX technology advancements, industry trends, and emerging telecom solutions to provide valuable recommendations.
1.9 Conduct extensive audits and assessments of the telecom infrastructure, developing and implementing proactive measures to optimize system security, reliability, and performance.
1.10 Provide expert technical support and guidance to resolve complex issues and challenges faced by end-users, while developing and delivering advanced training programs.
1.11 Lead vendor and service provider evaluation and selection processes, negotiating contracts and service level agreements to ensure the organization receives optimal value and performance.
1.12 Stay informed about regulatory compliance requirements related to telecommunications and ensure that the organization adheres to all relevant laws and standards.
1.13 Drive continuous improvement initiatives in telecom engineering processes, tools, and methodologies to enhance efficiency and effectiveness.
1.14 Lead and take accountability for telecom-related projects, taking ownership of critical tasks, and providing valuable insights to achieve successful project outcomes.
1.15 Proactively identify opportunities to leverage new technologies and innovations in the telecom industry to enhance the organization's competitive advantage.

2. Special projects and other duties.
2.1 Performs other duties as assigned.
 

* Preferred:

  • Eight (8) years’ experience in a telecommunications environment that includes working knowledge of all systems, equipment, techniques, terminology, and practices used in designing, installing, maintaining, and servicing telephony equipment, call accounting, voicemail, and related systems
  • Experience in a healthcare environment

Education
* Required: Bachelor's degree or additional four (4) years of equivalent experience in lieu of education.
* Preferred: None
Training
* Required: None Required
Specialized Skills

  • Extensive experience in designing, implementing, and maintaining complex telecommunications systems, with a focus on PBX infrastructure.
  • Proficiency in both on-premises and cloud-based PBX systems, including protocols such as SIP, H.323, and VoIP technologies.
  • Strong knowledge of network infrastructure, including LAN, WAN, routers, switches, and firewalls, to ensure seamless integration and communication.
  • Deep understanding of security protocols, encryption methods, and compliance requirements, such as HIPAA, to protect sensitive voice communications and ensure data privacy.
  • Experience in managing and optimizing the performance of PBX systems, including call routing, trucking, and quality of service (QoS) configurations.
  • Strong troubleshooting skills to identify and resolve complex technical issues in PBX systems and related network components.
  • Proficiency in performance monitoring tools and analytics to proactively identify and address system performance bottlenecks and optimize call quality.
  • Excellent project management skills, with the ability to handle multiple projects simultaneously and deliver results within timelines and budget constraints.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams, end-users, and vendors.
  • Up-to-date knowledge of industry trends, emerging technologies, and best practices in telecommunications, particularly in the healthcare industry.