Location : ,
Job Title: User Experience (UX) Project Lead
*A digital portfolio/visual sample of work (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays etc.
*Candidates local to DC, MD and VA Only
Brief Description:
Client is seeking applications for a User Experience (UX) Project Lead to help implement improvements to the digital hiring experience for internal and external users.
Complete Position Description:
This position will work with the District Government’s Innovation Team, Office of Chief Technology Office, Department of Human Resources and other various City departments and external stakeholders to implement previously identified improvements to the processes and digital technology associated with the hiring experience. This position will lead the end-to-end design of the product, working collaboratively with developers, PeopleSoft experts and IT staff. A successful applicant will be an excellent project manager, creative, results-oriented, able to thrive in a fast-paced work environment and have excellent communication and relationship-building skills.
The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to District Government that work collaboratively to co-create solutions, and drive innovation across all District departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches.
Specific Duties & Responsibilities:
Support departments in digital service delivery improvement and implementation
Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies
Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed
Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience
Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research
Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs
Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of
Chief Technology Office (OCTO) the Department of Human Resources
Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed
Minimum Qualifications:
Bachelor’s Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation
skill sets:
10+ years of professional level experience in a relevant field
Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
Demonstrated ability in managing complex digital design and implementation projects in a government environment
Demonstrated ability conducting user research and translating raw data into insights
Demonstrated ability to display large amounts of information in simple, easy to understand formats
Ability to work both independently, and cooperatively within a team, leveraging other team member’s work and abilities
Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
Experience facilitating workshops and other meetings with senior-level stakeholders
Demonstrated ability to summarize and explain complex situations in both written and verbal form
Strong desire to improve local government services
High resilience and patience in working with people of varying levels of interest in digital service redesign
Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
Superior organizational skills and ability to set priorities and respond quickly as priorities change
Familiarity with PeopleSoft
Familiarity with HTML
Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook