Bachelor’s Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets
10+ years of professional-level experience in a relevant field
Expertise in human-centered design innovation, UX design, and visual design, including design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
Demonstrated ability in managing complex digital design and implementation projects in a government environment
Demonstrated ability to conduct user research and translate raw data into insights
Demonstrated ability to display large amounts of information in simple, easy-to-understand formats
Ability to work both independently and cooperatively within a team, leveraging other team member’s work and abilities
Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders
Experience facilitating workshops and other meetings with senior-level stakeholders
Demonstrated ability to summarize and explain complex situations in both written and verbal form
Strong desire to improve local government services
High resilience and patience in working with people of varying levels of interest in digital service redesign
Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
Superior organizational skills and ability to set priorities and respond quickly as priorities change
Familiarity with PeopleSoft (preferred but not mandatory)
Familiarity with HTML
Proficiency in Figma, Miro, Adobe Sketch (or equivalent, etc.), MS Word, MS Excel, MS Outlook