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Sowmya

PROFILE SUMMARY

ServiceNow Developer with 5+ years of experience in Scripting, Workflows, Tables & Fields, ITSM, HRSD, CSM, Asset Management, REST Integrations

PROFESSIONAL EXPERIENCE

Wine Distributor

Client: Global Shipping | Sep  2022- Present

Software company

ServiceNow Developer

Client: Global Semiconductor company | Jan  2022- Jan 2022
Responsibilities:
  • Developed solutions for Incident and Change tasks, customized workflows, and provided production support.
  • Implemented scripted REST integrations, designed workflows for automated request closure, and provided production release support.
Environment: ServiceNow, JavaScript

ServiceNow Developer

Client: Global Software Company | Sep  2020- Sep 2021
Responsibilities:
  • Orchestrated alert escalation with scripts and workflows. Configured on-call schedules and SMS notifications. Developed email actions.
  • Integral role in upgrades, addressing records and defects. Provided production release support.
Environment: ServiceNow, JavaScript
Sowmya Lagadapati - Servicenow Developer with 5+ years in Scripting.

Sowmya

ServiceNow Developer

Experience: 5 Years

TECHNICAL SKILLS

Servicenow Javascript HTML CSS Java ITSM HRSD CSM ACL Scripts Business Rules UI Policies Rest Integrations

EDUCATION

B.Tech. in Computer Science Engineering (Godavari Institute of Engineering and Technology) - 2018

CERTIFICATIONS

  • Certified System Administrator (CSA) on Service-now (Madrid Version)
  • Certified Servicenow Administrator
  • Paris Delta - Certified System Administrator (CSA) on Service-now

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