Client: Technology & Consulting MNC | Feb 2022- Present
- Led integration, team management, custom solutions, and demos. Specialized in workflow design and chat integration.
- Designed portals, workflows, and modules, ensuring business requirements were met. Also worked on UI and training.
Client: HR Consulting Company | Mar 2021- Mar 2022
- Led multiple calls, documented processes, and created HR services with automated workflows.
- Customized portals, conducted user acceptance tests, and provided demos for enhancements and customizations.
Environment:ServiceNow, ITSM, CSM, Glide Record, Glide Query, Glide System, Glide Session, Workflows
Client: IT Service Management Company | Mar 2020- Mar 2021
- Led workshops, gathered requirements, and implemented process enhancements, including surveys and catalog flows.
- Developed and modified catalog items, supported UAT, and provided user demos and documentation. Managed code deployment and data import.
Environment: ServiceNow, ITSM, CSM, Business Rules, Script Includes, Client Scripts, Scheduled Jobs, Service Portal, UI Policies, UI Actions
Client: Multiple Clients | Dec 2015- Dec 2020
Environment: ServiceNow, AR server, LDAP, BMC, Web Services, RCA, C-sat, ITSM, CSM, Business Rules, Script Includes, SLA, ACL, UI policies, UI actions, client scripts