ServiceNow Developer with 8+ years in IT, specialized in customization, data integration with systems like Salesforce, and workflow optimization. Experienced in tool migration and troubleshooting.
PROFESSIONAL EXPERIENCE
Senior ServiceNow Developer
LTI Mind tree | Jun 2023 - Present
Maintained the ServiceNow instance as a developer, focusing on integrations and REST APIs.
Worked extensively with scripted REST APIs and REST messages.
Handled inbound and outbound integrations with third-party systems.
Managed ITSM modules including Incident, Change, Problem, Request, and Release Management.
Consistently resolved tickets within the defined SLA.
Created reports and dashboards to monitor system performance and metrics.
Addressed various issues, including user errors and platform bugs.
Managed and created UI policies, UI actions, scripts, import sets, ACLs, business rules, notifications, flow designer components, SLAs, data policies, workflows, catalog items, and record producers.
Senior ServiceNow Developer
Punch IT Technologies | Jul 2022 - May 2023
Maintained the ServiceNow instance, focusing on ITSM modules including Incident, Change, Problem, Request, and Release Management.
Managed HRSD modules such as HR Case Management, HR Knowledge Management, Employee Center, and HR catalog items.
Resolved tickets within defined SLAs, ensuring timely and effective issue resolution.
Created reports and dashboards to provide insights and track performance metrics.
Addressed various issues, including user errors and platform bugs.
Created and managed UI Policies, UI Actions, Scripts, Import Sets, ACLs, Business Rules, Notifications, Macros, Flow Designer components, SLAs, Data Policies, Workflows, Catalog Items, and Record Producers.
ServiceNow Developer
Cognizant | May 2021 - Jun 2022
Maintained the ServiceNow instance as a developer, implementing ITSM from scratch.
Managed ITSM modules including Incident, Change, Problem, Request, and Release Management.
Worked on HRSD modules such as HR Case Management and HR Knowledge Management.
Resolved tickets within defined SLAs, ensuring efficient issue resolution.
Created reports and dashboards to track and analyze performance metrics.
Fixed various issues including user errors and platform bugs.
Managed UI policies, scripts, import sets, ACLs, business rules, notifications, workflows, catalog items, and record producers.
ServiceNow Developer
Various Projects | Jul 2016 - Feb 2021
Maintained ServiceNow instance as an administrator and developer, focusing on ITSM and HRSD modules.
Managed modules including Incident, Change, Problem, Request Management, and HR Case Management.
Resolved tickets and issues within SLA, ensuring timely resolution.
Created knowledge articles to facilitate user self-service and problem resolution.
Managed applications and modules to optimize system performance.
Developed reports and performance analytics dashboards for data-driven insights.
Handled escalated calls and emails to address critical issues promptly.
Ensured platform security through regular audits and updates.
Created and managed UI policies, client scripts, import sets, ACLs, workflows, catalog items, and record producers to customize and enhance platform functionality.