Drag

Akash Kumar

PROFILE SUMMARY

ServiceNow Developer with 8+ years in IT, specialized in customization, data integration with systems like Salesforce, and workflow optimization. Experienced in tool migration and troubleshooting.

PROFESSIONAL EXPERIENCE

Senior ServiceNow Developer

LTI Mind tree | Jun  2023- Present
  1. Maintained the ServiceNow instance as a developer, focusing on integrations and REST APIs.
  2. Worked extensively with scripted REST APIs and REST messages.
  3. Handled inbound and outbound integrations with third-party systems.
  4. Managed ITSM modules including Incident, Change, Problem, Request, and Release Management.
  5. Consistently resolved tickets within the defined SLA.
  6. Created reports and dashboards to monitor system performance and metrics.
  7. Addressed various issues, including user errors and platform bugs.
  8. Managed and created UI policies, UI actions, scripts, import sets, ACLs, business rules, notifications, flow designer components, SLAs, data policies, workflows, catalog items, and record producers.

Senior ServiceNow Developer

Punch IT Technologies | Jul  2022- Jul 2023
  1. Maintained the ServiceNow instance, focusing on ITSM modules including Incident, Change, Problem, Request, and Release Management.
  2. Managed HRSD modules such as HR Case Management, HR Knowledge Management, Employee Center, and HR catalog items.
  3. Resolved tickets within defined SLAs, ensuring timely and effective issue resolution.
  4. Created reports and dashboards to provide insights and track performance metrics.
  5. Addressed various issues, including user errors and platform bugs.
  6. Created and managed UI Policies, UI Actions, Scripts, Import Sets, ACLs, Business Rules, Notifications, Macros, Flow Designer components, SLAs, Data Policies, Workflows, Catalog Items, and Record Producers.

ServiceNow Developer

Cognizant | May  2021- May 2022
  1. Maintained the ServiceNow instance as a developer, implementing ITSM from scratch.
  2. Managed ITSM modules including Incident, Change, Problem, Request, and Release Management.
  3. Worked on HRSD modules such as HR Case Management and HR Knowledge Management.
  4. Resolved tickets within defined SLAs, ensuring efficient issue resolution.
  5. Created reports and dashboards to track and analyze performance metrics.
  6. Fixed various issues including user errors and platform bugs.
  7. Managed UI policies, scripts, import sets, ACLs, business rules, notifications, workflows, catalog items, and record producers.

ServiceNow Developer

Various Projects | Jul  2016- Jul 2021
  1. Maintained ServiceNow instance as an administrator and developer, focusing on ITSM and HRSD modules.
  2. Managed modules including Incident, Change, Problem, Request Management, and HR Case Management.
  3. Resolved tickets and issues within SLA, ensuring timely resolution.
  4. Created knowledge articles to facilitate user self-service and problem resolution.
  5. Managed applications and modules to optimize system performance.
  6. Developed reports and performance analytics dashboards for data-driven insights.
  7. Handled escalated calls and emails to address critical issues promptly.
  8. Ensured platform security through regular audits and updates.
  9. Created and managed UI policies, client scripts, import sets, ACLs, workflows, catalog items, and record producers to customize and enhance platform functionality.
Akash Kumar - ServiceNow Developer with 8 year of experience in ServiceNow and Salesforce

Akash Kumar

ServiceNow Developer

Experience: 8 Years

TECHNICAL SKILLS

JavaScript HTML CSS MySQL ServiceNow Jira Postman x-Matters

EDUCATION

Bachelor of Technology (Galgotias College of Engineering and Technology) - 2016

CERTIFICATIONS