PROFILE SUMMARY
ServiceNow specialist with 10 years of expertise in ITOM, CMDB, Cloud Discovery, and Event Management, leading global teams and optimizing IT operations for cost-effectiveness.
PROFESSIONAL EXPERIENCE
Manager (ServiceNow ITOM Architect)
Wipro | May 2023 - Present- Led ITOM and CMDB Discovery, Cloud Discovery, and Flow Designer integrations.
- Managed a team of 12, ensuring timely deliverables and high customer satisfaction.
- Implemented event management and created alert rules based on customer conditions.
- Collaborated with IT analysts to maintain CMDB dashboards and improve health percentages.
- Served as a consultant, advising organizations on enhancing internal procedures and operational efficiency.
- Documented business analysis workflows and ensured up-to-date knowledge of new hardware/software for efficient operation.
ServiceNow Infrastructure Development Specialist
Cognizant | Sep 2021 - May 2023- Managed SNOW ITSM, CMDB Discovery, and Cloud Discovery processes, ensuring seamless customer experience and timely delivery.
- Led a team of 20, handling end-to-end ServiceNow operations.
- Worked extensively on ServiceNow ITOM modules, including Service Mapping, Event Management, and Flow Designer.
- Developed and maintained CMDB dashboards, ensuring high health percentages and compliance with business requirements.
- Partnered with business users to gather requirements, document workflows, and identify areas for policy improvement.
Tech Lead & Business Analyst
Tech Mahindra Ltd. | Sep 2017 - Aug 2021- Managed end-to-end ServiceNow ITSM and CMDB operations.
- Integrated cloud data sources using Flow Designer and documented business workflows.
- Implemented REST and SOAP web services for system integrations and service mapping.
- Adhered to ITIL frameworks, ensuring customer satisfaction and prompt issue resolution.
- Managed HP Service Manager customizations and led event management processes, ensuring operational efficiency.
Software Engineer
Various Projects | Aug 2014 - Jul 2017- Administered HPSM modules, including Incident, Problem, Change, Asset, and Release Management, aligning with ITIL processes.
- Conducted ServiceNow training and created knowledge-sharing documents for clients.
- Managed ServiceNow version upgrades and created ODBC connections for SQL databases.
- Developed and designed websites as per client requirements.
- Worked on front-end Java development and UI testing.
- Managed database connections and performed table data checks.
Sumedh
ServiceNow specialist
Experience: 10 Years
TECHNICAL SKILLS
ServiceNow ITOM ITSM HP Tools MS-SQL C (Basic) C++ (OOP Concepts) Java (Core) VB.NET JavaScript REST API SOAP API JSONEDUCATION
Bachelor of Engineering (Computer Science & Engine (Rashtrasant Tukdoji Maharaj Nagpur University, Nag) - 2014
CERTIFICATIONS
- ServiceNow Certified Application Developer
- ServiceNow System Administrator
- ServiceNow ITOM Discovery
