Sr. ServiceNow Developer - Archana

Experienced ServiceNow Developer with 6+ years in creating solutions and programs. Skilled in server/client-side scripting and integrations.

Tech Mahindra | Jun 2023 - Present

Automated Opportunity and Contract creation, and streamlined approval processes for new account creation.
Addressed and resolved performance issues through RCAs and implemented system fixes.
Enhanced UI pages and macros for order form generation and dynamic approval rules.
Improved sales functionality by modifying Script Includes, Business Rules, and ACLs for better performance.
Developed and updated workflows for quote management in Sales and Order Management.
Contributed to system enhancements through sprint stories alongside independent projects.

Wipro | Dec 2022 - Jun 2023

Developed and configured custom applications and automated workflows using ServiceNow Studio, Flow Designer, and Catalog items.
Created UI Macros, Record Producers, and scheduled scripts for various ServiceNow modules, including Incident, Change, and Problem Management.
Implemented email integration using inbound actions and automated processes like user group management.
Developed and scheduled reporting dashboards, ensuring robust data insights and performance tracking.
Managed release activities by migrating update sets to production and handling related tasks.
Enhanced resource allocation and process efficiency through custom ServiceNow solutions and automation.

Wipro | Jul 2018 - Dec 2022

Implemented Service Catalog and Workflow modules for provisioning VDIs on-premise and in the cloud.
Customized the Service Portal, including branding, landing pages, and UI elements such as Client Scripts, UI Policies, and Macros.
Developed and modified Widgets, pages, and containers; created email notifications, scripts, and templates.
Designed, implemented, tested, and deployed solutions using business rules, Script Includes, REST Messages, and Scripted REST APIs.
Integrated data from third-party tools via REST Messages and Scripted REST APIs; managed all application lifecycle phases from design to production support.
Enhanced user satisfaction by analyzing requirements and delivering tailored, functional solutions.

Sr. ServiceNow Developer

Experience: 6 Years

JavaScript ServiceNow Jelly Scripting JSON Data Format ITIL Processes ITSM ITBM ITOM CMDB Performance Analytic

MTech in Computing Systems And Infrastructure (Birla Institute of technology & Science) - 2022

Archana