Senior ServiceNow Consultant with 12+ years in ServiceNow, currently Manager at Ernst & Young. Proficient in process design, pre-sales, solution reviews, RFPs, and leading transformation projects. Skilled in managing teams, delivering custom solutions, upgrades, releases, and training.


Manager ServiceNow

Ernst & Young | Mar  2021- Present
  1. Led multiple projects and implementations as Manager/Solution Architect
  2. Specialized in ITSM, ITOM, HRSD, SPM, and custom applications
  3. Conducted workshops, feasibility studies, and requirement gathering sessions
  4. Managed development and customization efforts
  5. Played a pivotal role in pre-sales activities, solution reviews, and RFP responses
  6. Ensured alignment of solutions with client needs

Senior ServiceNow Consultant

Fiserv India Private Ltd | Feb  2017- Feb 2021
  1. Led development and configuration of multiple ServiceNow modules
  2. Acted as Scrum Master, overseeing task assignment and scrum meetings
  3. Configured email notifications, workflows, and reports
  4. Conducted team training sessions for enhanced tool understanding
  5. Integrated ServiceNow with external systems using REST and SOAP APIs
  6. Ensured seamless data exchange and process automation
  7. Developed custom applications and scripts to meet unique business needs
  8. Enhanced overall platform functionality

ServiceNow Specialist

HCL Technologies | Feb  2013- Feb 2017
  1. Service-Now Consultant leading the Disney project
  2. Specializes in Service Request, Product Catalog, and HR modules
  3. Expertise in customizing and configuring Service Request Management, HR, Asset, and Product Catalog modules
  4. Skilled in automating asset management processes and performing integrations
  5. Configures complex workflows and email notifications
  6. Responsible for task assignment and team management
  7. Actively involved in technical interviews for HCL CFS SNOW
  8. Proficient in developing custom applications and scripts
  9. Enhances platform capabilities to meet unique business needs

Associate Analyst

Various Projects | Oct  2011- Oct 2013
  1. Managed ServiceNow development for key projects including ABB, Disney, and FedEx
  2. International experience in Poland and Finland
  3. Recognized and awarded by ServiceNow for outstanding performance
  4. Actively engaged in DEI initiatives and NGO activities
  5. Extensive education and hands-on experience in ServiceNow modules, customization, integrations, and team training
  6. Adept at driving continuous improvement and innovation within ServiceNow environments
  7. Focuses on meeting evolving business needs
Rikku - Senior ServiceNow Consultant with 12 years of experience in ServiceNow solutions


Senior ServiceNow Consultant

Experience: 12 Years


ServiceNow ITSM ITOM HRSD SPM JavaScript XML Remedy REST API


Post Graduate Diploma In International Business Op (Indira Gandhi National Open University) - 2024


  • ServiceNow Certified System Administrator- CSA
  • ServiceNow Certified Application Developer- CAD
  • ServiceNow Certified Implementation Specialist- CIS
  • ITIL V4 Foundation Certified