Drag

Bijay Kumar

PROFILE SUMMARY

ServiceNow Developer With 9.5 years experience in IT, specializing in ITIL and ServiceNow. Expertise in ITIL processes, team management, client engagement, and ITSM tools (ServiceNow, GitHub, Fresh Service).

PROFESSIONAL EXPERIENCE

Senior ServiceNow Developer

Kyndryl | Sep  2022- Present
  1. Enhanced ITSM, ITAM, VR, and CMDB modules in ServiceNow following a fortnightly release cycle.
  2. Maintained the group queue for BAU (Business as Usual) activities.
  3. Conducted regular requirement gathering calls to ensure clear and comprehensive project scopes.
  4. Ensured timely completion of all assigned enhancements within each sprint.
  5. Managed the VR module post-go-live, handling BAU activities, enhancements, service requests, incidents, and access management.

Senior ServiceNow Developer

DXC Technology | Jul  2021- Jul 2022
  1. Worked closely with the Product Owner, Delivery Manager, and Product Architecture to gather requirements.
  2. Created and assigned stories to team members for timely completion.
  3. Reviewed completed stories, provided feedback, and conducted fortnightly demos.
  4. Managed the Service Asset & Configuration Management process within the Global CMDB Governance team.
  5. Ensured controlled CI (Configuration Item) changes and maintained CMDB health.
  6. Prepared reports for stakeholders on CMDB status and changes.
  7. Managed the GitHub repository and coordinated CI reports.
  8. Explored new functionalities and conducted periodic training and assessments.

Senior ServiceNow Developer

Happiest Minds Technologies | Mar  2020- Mar 2021
  1. Led a team of three, managing RITMs (Requests for IT) and incidents from the group queue.
  2. Created new catalog items and automated processes.
  3. Integrated ServiceNow with ADP (Automatic Data Processing).
  4. Designed workflows, updated dashboards, and set up scheduled jobs and SLAs (Service Level Agreements).
  5. Designed notifications and developed mobile applications.
  6. Introduced a new Change Management system, customizing its stages and life cycles

ServiceNow developer

Tata Consultancy Services | Dec  2014- Dec 2020
  1. Acted as a Co-Developer for automating the workflow of Catalog Items.
  2. Redesigned existing Catalog Items and Workflows.
  3. Created and updated Client Scripts, Business Rules, ACLs, Workflows, and SLAs.
  4. Enhanced the CMDB (Configuration Management Database) Module.
  5. Conducted Work Unit Testing before migration.
  6. Managed Data Quality Audits.
  7. Provided assistance and gathered data for process improvements and enhancements.
  8. Offered services for Service Requests, Change Requests, and Incidents.
  9. Designed forms, scripts, scheduled jobs, and automation.
  10. Participated in post-development unit testing processes.
Bijay Kumar Sharma - ServiceNow Developer with 9 years of experience in ITIL and ServiceNow

Bijay Kumar

ServiceNow Developer

Experience: 9 Years

TECHNICAL SKILLS

Servicenow Development change management incident management cmdb catalog management snow service catalog Configuration Management Project Portfolio Management.

EDUCATION

Bachelor of Technology (KIIT University) - 2014

CERTIFICATIONS

  • ServiceNow Certified System Administration
  • CMDB Configure & CMDB Health Micro Certifications
  • ServiceNow Mobile Studio
  • Micro Certification in Integration HUB
  • ITIL 4 Foundation