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PROFILE SUMMARY

Service Now Developer with 7+ years experience as a ServiceNow developer, I excel in integrating third-party apps, ensuring seamless data flow. Skilled in Agile methodologies, accurate project estimation, and efficient data loading for smooth migrations and business continuity.

PROFESSIONAL EXPERIENCE

Senior ServiceNow Developer

Tietoevry | Feb  2020- Present
  1. Implemented end-to-end service management processes in ServiceNow, including upgrading to the Utah release.
  2. Managed foundational data and integrated seamlessly with third-party tools like Sopra Steria ServiceNow and OpsRamp.
  3. Leveraged the Agile module to translate solution designs into comprehensive user stories.
  4. Implemented configurations such as business rules, workflows, and custom notifications to align with organizational needs.
  5. Conducted rigorous testing and documentation to ensure system quality and compliance.
  6. Provided post-implementation support, resolving critical issues and implementing necessary enhancements.
  7. Optimized system performance and usability through meticulous configuration of business rules, workflows, and custom notifications.
  8. Ensured all functionalities met performance benchmarks and compliance requirements.

Senior ServiceNow Developer

Volkswagen IT Services | Dec  2016- Dec 2020
  1. Developed 60 services in 5 months, covering user and non-user management in the service portal.
  2. Created and developed Building Blocks for all Audi Ingolstadt services.
  3. Designed and implemented dynamic workflows.
  4. Managed issues and changes during migration, including requirement gathering and interface upgrades.
  5. Achieved improved service performance through thorough testing.
  6. Implemented translation of services from English to Polish during migration.
  7. Developed 11 services, involved in process walkthrough, sprint planning, documentation, design, estimation, development, and implementation.
  8. Performed core ServiceNow configuration tasks: UI Actions, Script Includes, and Client Scripts.
  9. Wrote Script Includes and invoked them in Business Rules and Client Scripts.
  10. Implemented rigorous testing protocols to ensure enhanced performance and reliability of services.
  11. Optimized functionality and user experience through expert handling of core ServiceNow configuration tasks.
Hemant Paunikar - Service Now Developer with 7 years of experience in ServiceNow

Hemant

Service Now Developer

Experience: 7 Years

TECHNICAL SKILLS

ServiceNow Azure AD Jira REST Change Management Agile ITBM SPM ITSM.

EDUCATION

Bachelor Of Engineering (Pune University) - 2012

CERTIFICATIONS

  • ServiceNow Application Developer, authorized by ServiceNow
  • ServiceNow System Administrator, authorized by ServiceNow
  • ITIL Foundation Course, authorized by Volkswagen
  • Microsoft certified professional, authorized by Microsoft