PROFILE SUMMARY
Senior ServiceNow Associate with 8.8 years experience in ServiceNow, JavaScript, Python, AWS, Azure, MID Server Architecture, Git, ITOM, CMDB.
PROFESSIONAL EXPERIENCE
Senior Associate ServiceNow
Client: American Financial Services Company | Dec 2021 - Present
Responsibilities:
- Implemented Cloud Discovery (AWS, Azure) in CMDB, ensuring data accuracy and ITSM leverage.
- Conducted on-premises discovery, troubleshooting errors, and automated tag creation for VM instances, also managing HAM lifecycle.
Environment: ServiceNoce,ITSM,CMDB, AWS,Azure, CI
Project Lead ServiceNow
Client: US Sports Marketing Company | Sep 2019 - Nov 2021
Responsibilities:
- Led ITOM initiatives, configuring Discovery Schedules, Cloud Discovery (Azure, VMware), and CMDB CI Reconciliation.
- Enhanced functionality, developing catalog items, workflows, and integrating applications like Docusign.
Environment: ServiceNow, ITOM,CMDB, CI, Azure, VMware, ITSM, CSM Module, Incident Module
Servicenow Developer
Client: UK Publishing House Client | Feb 2017 - Sep 2019
Responsibilities:
- Engaged clients, developed Business Rules, UI Policies, and managed data policies in ServiceNow.
- Led full project cycle, including customization migration, workflow creation, and client demos.
Environment: ServiceNow, ACL, AJAX, HTML, UI MACRO
Senior System Engineer
Client: Multiple Clients | Jan 2015 - Feb 2017
Environment: Tivoli Workload Scheduler (TWS), ServiceNow