PROFILE SUMMARY
ServiceNow Solutions Architect with 13+ years of experience in analyzing business needs and leading workshops. Proficient in ServiceNow ITSM/ITOM, Service Portal, Integration Hub, AWS, DevOps, and integrating with Jenkins CI/CD. Expert in platform integrations like CloudBees and BMC Truesight.
PROFESSIONAL EXPERIENCE
ServiceNow Technical Lead
InMorphis Services Private Ltd | Dec 2022 - Present- Implemented ServiceNow IT Operations Management (ITOM) for enhanced IT infrastructure management.
- Configured MID Servers for LDAP, ACC-V, and Discovery to facilitate seamless data collection and integration.
- Integrated ARCON Password Vault using custom plugin solutions for secure credential management.
- Managed prerequisites and conducted extensive data center discovery to gather comprehensive infrastructure insights.
- Handled a wide array of discovered data items, including servers and switches, ensuring accurate inventory and management.
- Successfully deployed over 2000 ACC-V installations across Windows and MacOS platforms.
- Leveraged automation tools such as Manage Engine, JAMF, and BigFix to streamline and automate deployment processes.
- Demonstrated expertise in managing and maintaining large-scale IT operations environments.
- Ensured smooth integration and operation of ITOM functionalities within the ServiceNow platform.
- Provided ongoing support and optimization for ITOM processes to maintain high efficiency and reliability.
Technical Manager
Vyom Labs Private Limited | Sep 2020 - Dec 2022- Led initiatives in spearheading ServiceNow IT Operations Management (ITOM).
- Designed and developed Service Catalog, creating user-friendly and efficient service offerings.
- Created complex workflows to automate and streamline business processes.
- Conducted extensive integrations using REST, SOAP, and Scripted REST APIs.
- Notably integrated ServiceNow with CloudBees for continuous integration and delivery.
- Implemented data sources and transform maps for seamless data import and export.
- Crafted business logic using a variety of scripts, including Business Rules, Client Scripts, and UI Policies.
- Ensured optimal performance and functionality of ServiceNow solutions through robust scripting and configuration.
- Provided strategic guidance and technical expertise to enhance ServiceNow capabilities and align with business goals.
Tech Solutions Specialist
BMC Software | Oct 2017 - Aug 2020- Implemented ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) solutions.
- Designed and developed Service Catalogs to provide user-friendly service offerings.
- Configured and optimized workflows for efficient process automation.
- Integrated various tools through REST and SOAP protocols for seamless interoperability.
- Demonstrated expertise in scripting business logic using Business Rules, Client Scripts, and UI Policies.
- Configured and customized Service Portals to enhance user experience.
- Managed incidents effectively, ensuring timely resolution and minimal disruption.
- Set up and configured MID Servers to support ITOM functionalities.
- Executed discovery processes to identify and manage IT assets across the network.
- Integrated ARCON Password Vault for enhanced security and password management.
- Leveraged automation tools such as Manage Engine, JAMF, and BigFix for endpoint management.
- Reconciled Configuration Management Database (CMDB) data to maintain accuracy and completeness.
Infra Dev Specialist / Solutions Lead
Various Projects | Oct 2010 - Oct 2017- Led ServiceNow IT Service Management (ITSM) implementations.
- Designed and developed Service Catalogs.
- Configured and optimized workflows.
- Integrated various tools and systems through REST and SOAP protocols.
- Managed incident resolution processes.
- Managed IT Operations Management (ITOM) functionalities.
- Set up and configured MID Servers.
- Integrated ARCON Password Vault for secure password management.
- Conducted extensive discovery processes for asset management.
- Orchestrated hybrid cloud setups in DevOps.
- Utilized GitHub for version control and Jenkins for continuous delivery.
Nagesh
ServiceNow Solutions Architect
Experience: 13 Years
TECHNICAL SKILLS
ServiceNow ITSM ITOM Docker OpenShift Kubernetes Agile Scrum MasterEDUCATION
Masters of Computer Applications (University of Pune) - 2011
CERTIFICATIONS
- Certified Systems Administrator- ServiceNow
