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PROFILE SUMMARY

ServiceNow Solutions Architect with 13+ years of experience in analyzing business needs and leading workshops. Proficient in ServiceNow ITSM/ITOM, Service Portal, Integration Hub, AWS, DevOps, and integrating with Jenkins CI/CD. Expert in platform integrations like CloudBees and BMC Truesight.

PROFESSIONAL EXPERIENCE

ServiceNow Technical Lead

InMorphis Services Private Ltd | Dec  2022- Present
  1. Implemented ServiceNow IT Operations Management (ITOM) for enhanced IT infrastructure management.
  2. Configured MID Servers for LDAP, ACC-V, and Discovery to facilitate seamless data collection and integration.
  3. Integrated ARCON Password Vault using custom plugin solutions for secure credential management.
  4. Managed prerequisites and conducted extensive data center discovery to gather comprehensive infrastructure insights.
  5. Handled a wide array of discovered data items, including servers and switches, ensuring accurate inventory and management.
  6. Successfully deployed over 2000 ACC-V installations across Windows and MacOS platforms.
  7. Leveraged automation tools such as Manage Engine, JAMF, and BigFix to streamline and automate deployment processes.
  8. Demonstrated expertise in managing and maintaining large-scale IT operations environments.
  9. Ensured smooth integration and operation of ITOM functionalities within the ServiceNow platform.
  10. Provided ongoing support and optimization for ITOM processes to maintain high efficiency and reliability.

Technical Manager

Vyom Labs Private Limited | Sep  2020- Sep 2022
  1. Led initiatives in spearheading ServiceNow IT Operations Management (ITOM).
  2. Designed and developed Service Catalog, creating user-friendly and efficient service offerings.
  3. Created complex workflows to automate and streamline business processes.
  4. Conducted extensive integrations using REST, SOAP, and Scripted REST APIs.
  5. Notably integrated ServiceNow with CloudBees for continuous integration and delivery.
  6. Implemented data sources and transform maps for seamless data import and export.
  7. Crafted business logic using a variety of scripts, including Business Rules, Client Scripts, and UI Policies.
  8. Ensured optimal performance and functionality of ServiceNow solutions through robust scripting and configuration.
  9. Provided strategic guidance and technical expertise to enhance ServiceNow capabilities and align with business goals.

Tech Solutions Specialist

BMC Software | Oct  2017- Oct 2020
  1. Implemented ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) solutions.
  2. Designed and developed Service Catalogs to provide user-friendly service offerings.
  3. Configured and optimized workflows for efficient process automation.
  4. Integrated various tools through REST and SOAP protocols for seamless interoperability.
  5. Demonstrated expertise in scripting business logic using Business Rules, Client Scripts, and UI Policies.
  6. Configured and customized Service Portals to enhance user experience.
  7. Managed incidents effectively, ensuring timely resolution and minimal disruption.
  8. Set up and configured MID Servers to support ITOM functionalities.
  9. Executed discovery processes to identify and manage IT assets across the network.
  10. Integrated ARCON Password Vault for enhanced security and password management.
  11. Leveraged automation tools such as Manage Engine, JAMF, and BigFix for endpoint management.
  12. Reconciled Configuration Management Database (CMDB) data to maintain accuracy and completeness.

Infra Dev Specialist / Solutions Lead

Various Projects | Oct  2010- Oct 2017
  1. Led ServiceNow IT Service Management (ITSM) implementations.
  2. Designed and developed Service Catalogs.
  3. Configured and optimized workflows.
  4. Integrated various tools and systems through REST and SOAP protocols.
  5. Managed incident resolution processes.
  6. Managed IT Operations Management (ITOM) functionalities.
  7. Set up and configured MID Servers.
  8. Integrated ARCON Password Vault for secure password management.
  9. Conducted extensive discovery processes for asset management.
  10. Orchestrated hybrid cloud setups in DevOps.
  11. Utilized GitHub for version control and Jenkins for continuous delivery.
Nagesh Bura - ServiceNow Solutions Architect with 13 years of experience in ServiceNow ITSM and ITOM

Nagesh

ServiceNow Solutions Architect

Experience: 13 Years

TECHNICAL SKILLS

ServiceNow ITSM ITOM Docker OpenShift Kubernetes Agile Scrum Master

EDUCATION

Masters of Computer Applications (University of Pune) - 2011

CERTIFICATIONS

  • Certified Systems Administrator- ServiceNow