Nikhil Kumar Gupta


ServiceNow Lead Developer/Technical Lead with 8+ years specializing in ITSM, HRSD, SecOps, CMP (ITOM), Integrations, Custom & Scoped Applications, POM (Source to Pay), CMDB, and Service Portal. Proficient in SDLC using agile, waterfall, and scrum methodologies, focusing on service delivery and client-facing teams.


ServiceNow Lead

Epam Systems | Sep  2023- Present
  1. Architect and design end-to-end ServiceNow solutions, ensuring adherence to best practices.
  2. Lead development teams, review technical designs, and manage agile project processes.
  3. Specialize in HR Service Delivery (HRSD) implementation, including system architecture and Service Portal customization.
  4. Develop and automate workflows within ServiceNow, integrating third-party systems as needed.
  5. Ensure data integrity throughout implementation phases and post-implementation.
  6. Provide ongoing support, monitor system performance, and implement upgrades and enhancements.
  7. Stay informed about ServiceNow platform advancements and incorporate new features as applicable.

ServiceNow Lead

LTI Mindtree | Jul  2022- Jul 2023
  1. Lead design and implementation of ServiceNow solutions, providing expert guidance and support.
  2. Maintain platform integrity and advise stakeholders on ServiceNow capabilities.
  3. Drive innovation through strategic implementations and business analysis.
  4. Mentor team members in ServiceNow configuration, scripting, and integrations.
  5. Adhere to change management processes and ensure seamless post-implementation support.

Servicenow Consultant

T-Systems | Jan  2021- Jan 2022
  1. Led system and solution design for ServiceNow implementations at Deutsche Telekom.
  2. Architected and configured end-to-end ServiceNow solutions, specializing in ITSM and HRSD.
  3. Integrated third-party systems using REST APIs and middleware for seamless operation.
  4. Customized applications and workflows to automate processes and enhance user experience.
  5. Provided technical leadership to development teams and ensured adherence to best practices.
  6. Conducted training sessions and collaborated closely with stakeholders for successful project delivery.
  7. Managed technical configurations and oversaw transitions into production with hyper care support.

ServiceNow developer

Various Projects | Feb  2016- Feb 2021
  1. Designed and developed ServiceNow solutions with a focus on high-quality code and comprehensive documentation.
  2. Developed and configured applications specifically for IT service management (ITSM).
  3. Integrated identity management systems and customized workflows to enhance operational efficiency.
  4. Managed the setup, administration, and troubleshooting of the ServiceNow platform, including MID servers and ITSM applications.
  5. Created and maintained detailed technical documentation for reference and knowledge sharing.
  6. Supported escalated cases, ensuring timely resolution and minimal impact on operations.
  7. Facilitated seamless releases and upgrades of ServiceNow applications to maintain system integrity.
  8. Provided training sessions and insights on best practices, integration design, and workflow automation.
  9. Optimized business processes through effective use of ServiceNow capabilities and enhancements.
Nikhil - ServiceNow Developer with 8 years of experience as ServiceNow Lead developer

Nikhil Kumar Gupta

ServiceNow Developer

Experience: 8 Years


CMDB Mid Server ACLs Troubleshooting Workflows Flow Designer HTML CSS JavaScript Angular PowerShell JSON JDBC Web Services XML JIRA Confluence GitLab Integration UI Development Scripting