Drag

Pallavi Garg

PROFILE SUMMARY

Service Now Developer with 12+ years of experience in ServiceNow Development and Administration. Proficient in SDLC, ITIL, and ServiceNow ITSM modules. Skilled in SOAP & REST integrations, custom app development, and scripting. Strong analytical and problem-solving skills.

PROFESSIONAL EXPERIENCE

Service Now Developer

Emerson Information Technology Solutions | Jun  2017- Present
  1. Migrated SBM application (Requirement Tracker, RFC, OPR, Tuning Tracker) to ServiceNow, utilizing Flow Designer for integrating third-party tools (PMO toolbox, Azure) and developing solutions with Azure DevOps Board spoke.
  2. Created UI actions, policies, business rules, client scripts, script includes, notifications, and managed groups and roles. Configured reports and dashboards for Performance Analytics, and automated ticket assignment based on shift schedules and workload.
  3. Conducted UAT, prepared test plans, resolved production issues post go-live, designed reusable workflow templates, integrated Outlook Calendar with ServiceNow, and set up SLAs for RFC and RT.
  4. Created UI pages and macro templates using Jelly, migrated implementations using update sets, supported system configuration, requirement gathering, flow development, and quality assurance.
  5. Applied ITSM and ITIL frameworks to enhance service management processes, ensuring alignment with best practices and improving overall efficiency and effectiveness.

Assistant System Engineer

TCS | Jan  2012- Jan 2017
  1. Created SRS, HLD, LLD, and User Manuals, structured web applications
  2. Explored NetBeans and Spring for solutions, implemented pagination, sorting, and Spring filters
  3. Utilized logging frameworks for user authorization, export/import utilities for file handling
  4. Logged defects with Bugzilla, identified issues, provided alternative solutions
  5. Delivered change requests, executed test cases, generated reports with NetBeans and Jaspersoft
  6. Developed MySQL database elements, tested and fixed UI issues
  7. Transitioned software from PeopleSoft to Java
  8. Implemented web applications with Core Java, JSP, and Informatica ETL
Pallavi - Service Now Developer with 12 years of experience in ServiceNow Development

Pallavi Garg

Service Now Developer

Experience: 12 Years

TECHNICAL SKILLS

ServiceNow ITSM CMDB Agile ITIL Rest API Power BI

EDUCATION

Bachelors of Technology (Computer Science) (SUSGOI Engineering College) - 2011

CERTIFICATIONS